An AI wingman
on every call.Brief before pickup.
Containbase is not a chatbot and not a replacement. It sits beside your agent, briefs them before pickup, coaches them live against your objectives and red lines, and writes the call straight into your CRM.
Real-time transcription, context-aware guidanceTranscript
AI Suggestions
Pull the itemised roaming block and walk the customer through it line by line.
No goodwill waiver on roaming without manager sign-off. Hold the line.
Eligible for the travel add-on. Offer it now to prevent the next call.
How Containbase Works
From call brief to CRM write-back in four steps.
Set the Call Brief
Your ops team defines what each call-type should achieve, the red lines that cannot be crossed, and the documents Containbase grounds against. Billing, retention, and complaints each get their own chassis.
Listen in Real Time
The moment a call connects, Containbase transcribes both sides live and pulls the caller's history and open tickets, so the rep walks in already briefed instead of typing while they talk.
Coach Through the Call
Keyword triggers wake the AI on the transcript and stream context-aware suggestions - when to push, when to hold the line, and what to say next - alongside a running timeline of the conversation.
Structure and Deflect
As the call ends, Containbase writes a structured summary straight into the CRM. And when a bill anomaly is spotted, it deflects the next call with a proactive SMS before the customer ever dials.
Assist before, during, and after every call.
Containbase sits above the ticketing, billing, and CRM systems you already run, and gives the rep the help they need to resolve faster, plus the layer to stop the avoidable calls altogether.
A One-Page Brief Before Pickup
When an inbound call connects, Containbase looks up the caller, pulls their recent history and open tickets, and serves the rep a one-page brief before they say hello. No hold music, no digging through five systems.
Live Coaching, Move by Move
As the conversation unfolds, Containbase streams context-aware guidance against the objectives and red lines your floor defines. The rep always knows the next best move.
Suggest
Walk the itemised roaming block line by line
Warn
No waiver without manager sign-off. Hold the line.
Grounded and On-Prem
Every assertion is retrieved from a record and validated before it reaches the rep. Deployed inside your estate with bring-your-own-key, and every call audited.
Deflects the Avoidable Calls
When a customer's bill exceeds their baseline by a margin you set, Containbase composes a plain-language explanation and sends it over your own SMS or WhatsApp gateway. The cheapest call is the one never made.
Rep-Hours Back
11kper year
Proactive Deflection
5%
See exactly what Containbase does.
From the call brief to the live console. Every screen below is the actual product, not a mockup.
The whole call, on one screen.
Transcript on the left, objectives and red lines in the middle, a live timeline on the right. The rep sees the conversation, what it needs to achieve, and what it must never concede, all at once.
- Live, speaker-aware transcription of both sides of the call
- Objectives tracked and ticked off as they are achieved
- Red lines held with a live defense status the rep can see
- Key highlights surface the moments that matter, as they happen
Objectives, red lines, and grounding, per call-type.
Before a call-type ever goes live, your operations team sets what it should accomplish, what can never be conceded, and the documents Containbase grounds against. The same chassis handles billing, retention, and complaints without scope bleeding between them.
- Define objectives the AI tracks and confirms during the call
- Set red lines the assistant will not let the rep cross
- Attach context documents the AI grounds every answer against
- Structure a rough brief into a clean one with a single click
A running play-by-play of the call.
As the call moves, Containbase logs each turn with a timestamp and a coaching note - what just happened and what to do about it - so a supervisor can drop in mid-call and be caught up in seconds.
- Every move timestamped with a plain-language read of the moment
- Inline coaching on each turn: push, hold, or reassure
- Objective and red-line status update live as the call develops
- Supervisors can pick up any call already in full context
Your floor tunes it, not our engineers.
Transcription provider, model tier, silence and timeline cadence, and the keyword triggers that wake the AI on a transcript. Your operations team adjusts the assistant for the call-types the floor actually handles, with no engineering involvement.
- Swap transcription provider and model tier from the panel
- Keyword triggers wake the AI on 'bill', 'roaming', 'complaint'
- Tune silence and timeline cadence to your call patterns
- Manage and kill live sessions, watch server health inline
Built for the floors where every call counts.
From telco bill-explanation lines to bank retention desks, Containbase gives the human agent the assist they need to resolve faster, and stops the avoidable calls before they ring.
Bill-Explanation Front Line
A national operator runs tens of thousands of bill-related calls a month. Containbase briefs the rep on each repeat caller before pickup, structures the note into the CRM the moment the call ends, and sends a proactive explanation to the next confused customer before they ever dial.
- One-page brief on every repeat caller before the rep picks up
- Structured summaries written straight back into the CRM
- Proactive SMS deflection on bill anomalies removes calls from the floor
Contact-Center Retention Desk
A retail bank's contact center handles retention and complaint calls where the wrong concession is costly. Containbase holds the red lines the desk defines, coaches the agent on what to offer and when, and keeps a defensible, audited record of every commitment made on the call.
- Red lines enforced so agents never concede off-script
- Live coaching on retention offers and complaint handling
- Audited, grounded record of every call for compliance review
Ready to put a wingman
on every call?
Request a DemoOn-premises deployment, grounded in your records, bring-your-own-key. See Containbase in your contact center.